Who we are
mangofish is a trading name of the trustee for the Nineteen78 Trust (ABN 69 740 503 528), based in Adelaide, South Australia. When these terms say “we” or “us”, they mean the trustee for the Nineteen78 Trust. “You” means the business we’re building for.
Every project also has a written proposal. If the proposal and these terms ever disagree, the proposal wins.
Your website build
A build is a fixed price, agreed in your proposal before any work starts. The standard build covers up to eight pages designed from scratch, with the copy, search setup and launch.
If you need more, such as extra pages or an online shop, we quote a fixed price up front. Nothing is added to your bill without your written OK.
Homepage first
We design your homepage before anything else and show it to you on a private link. If it isn’t right after a round of changes, the project ends there. You owe nothing more, and the brief and research are yours to keep.
Paying for a build
A build is paid in three parts, so you’re never far ahead of the work:
- 10% to start. This covers your brief, the research and your homepage directions.
- 50% when you approve your homepage. The rest of the site is built from here.
- 40% before launch. Your site goes live on your domain once it’s paid.
- Invoices are due within 14 days. Prices are in Australian dollars, and your proposal shows whether GST applies.
Care and Grow
Care and Grow are monthly plans, billed in advance each month. They’re month to month: you can move between them, pause, or cancel at the end of any month, with no exit fee.
Most change requests come back within two working days. Bigger pieces of work, such as a new section of the site, are quoted separately before we start.
If you cancel, your site keeps running until the end of the month you’ve paid for, and we help you move it wherever you like.
What you own
Once a build is paid for, your website is yours: the design, the words, the photos you gave us, and the code. Your domain is registered in your business’s name.
We keep ownership of our own tools and methods, which we use across many projects. We may show your site in our work, and we’ll leave it out if you ask.
What we need from you
- Accurate facts about your business: prices, hours, licences and anything only you would know.
- Permission to use the logos, photos and words you send us.
- Feedback in a reasonable time, so the project keeps moving.
Other services we use
Your site is hosted on Cloudflare, and some features rely on other providers, such as booking, email or online shop platforms. They have their own terms. We choose them carefully and look after them for you, but we can’t control their outages or price changes.
If something goes wrong
Tell us and we’ll fix it. Nothing in these terms takes away your rights under the Australian Consumer Law.
Beyond those rights, we’re not responsible for indirect losses, such as lost sales while a third-party service is down. Our total liability is limited to what you’ve paid us in the three months before the problem.
Changes to these terms
If we change these terms, we’ll update this page and tell current clients by email. Questions? Email hello@mangofish.au.